IPTV setup guide
Set up your IPTV subscription step by step
Setup usually takes a few minutes. Here are the steps that apply to every device, followed by what’s specific to each one.
Before you start
What you’ll need
Check these three things for a smooth setup.
A stable connection
Around 10 Mbps for HD and Full HD, and 25 Mbps for 4K.
A compatible device
If in doubt, check the list of compatible devices.
Your login details
We email them to you once your payment has been confirmed.
Steps
The steps for every device
The process is the same whatever you’re watching on.
- 1
Install an IPTV app
Download the app recommended in our instructions from your device’s app store.
- 2
Open the login screen
When you first open the app, it asks you to add an account or a playlist.
- 3
Enter your login details
Type in the details from your email exactly as shown, including upper and lower case.
- 4
Wait for everything to load
The channels load first, then the programme guide. The first time, this can take a minute or two.
By device
What’s different on each device
The details that vary from one platform to another.
Smart TV
Open your TV’s app store (Samsung Apps, LG Content Store), search for the app named in your instructions and install it.
Compatible devices — Smart TVAndroid TV / Google TV
Open Google Play from the home screen, search for the app and install it using your remote.
Compatible devices — Android TVAmazon Fire TV
Use the search on the Fire TV home screen to find the app in the Amazon Appstore, then install it.
Compatible devices — Fire TVApple TV, iPhone and iPad
Install the app from the App Store on your Apple TV, iPhone or iPad, then add your account.
Compatible devices — AppleComputer
Install an IPTV player for Windows or macOS, then add your account in its settings.
Compatible devices — PC & MacMAG boxes
In the box’s settings, open “Servers” then “Portals” and enter the portal address from your email. Then restart the box.
Compatible devices — MAG
Troubleshooting
Something not working? The most common fixes
Most common problems are quick to fix on your own.
Login details rejected
Check for extra spaces and make sure upper and lower case match. If you can, copy and paste the details from the email.
Picture keeps stuttering
Restart your router and your device, move closer to the router or switch to Ethernet, then try a lower quality.
Programme guide is empty
The guide often loads after the channels. Wait a few minutes, then refresh it in the settings.
Still stuck?
Contact support and tell us which device and app you are using.
Not subscribed yet?
Choose your plan length: setup instructions arrive with your login details.
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