Frequently asked questions
TVPikoma 4K FAQ
Everything you need to know about the plans, ordering, setup and support.
The service
What is IPTV?
IPTV (Internet Protocol Television) delivers TV over your internet connection instead of an aerial, satellite dish or cable. Channels and on-demand videos play in an app on your TV, set-top box, phone or computer.
What does a TVPikoma 4K subscription include?
Every plan includes more than 21,000 channels, more than 70,000 VOD titles, 4K, FHD, HD or SD quality depending on the programme, round-the-clock live streaming and our 24/7 support.
What is the difference between the plans?
Only the length and the price. The 1, 3, 6 and 12-month plans give you the same channels, the same VOD titles, the same picture quality and the same support. Compare the plans.
Are all the channels in 4K?
No. Quality depends on the source of each programme: some are available in 4K, others in FHD, HD or SD. The picture you see also depends on your screen and your connection.
Ordering and payment
How do I order?
Choose your plan length, click “Order Now”, then follow the steps on our secure ordering page. Make sure you enter a valid email address, as that’s where your login details will be sent.
When will I receive my login details?
Your login details and setup instructions are emailed to you once your payment has been confirmed. Remember to check your spam or junk folder. If you haven’t heard from us, get in touch.
Which payment methods do you accept?
The available payment methods are shown on the ordering page. Prices are in euros (EUR) and paid once for the whole period you choose.
Does my subscription renew automatically?
No. You pay once for the period you choose. When it ends, it’s up to you whether to order another one.
Can I cancel my order?
The applicable cancellation terms and right of withdrawal are set out in our terms of service. To make a request, email us with your order number.
Devices and setup
Which devices does TVPikoma 4K work on?
Samsung and LG Smart TVs, Android TV and Google TV, Fire TV, Apple TV, iPhone, iPad, Android phones, Windows and macOS computers, MAG boxes and most devices that can run an IPTV app. See the full list of compatible devices.
Is the setup complicated?
No. You just install a compatible app and enter the login details we email to you. Our IPTV setup guide covers every step, and our support team can help you through it.
What internet speed do I need?
Allow around 10 Mbps of stable bandwidth for HD and Full HD, and 25 Mbps for 4K. A wired (Ethernet) connection or 5 GHz Wi-Fi close to your router gives the best results.
What do I need to watch in 4K?
A 4K TV or screen, a device that can play HEVC (H.265) video (most recent Smart TVs and 4K streaming sticks can), and a connection of around 25 Mbps.
Support
How do I contact support?
By email or on WhatsApp, 24/7. You’ll find all our details on the contact page.
Can I ask a question before I order?
Of course. If you’re not sure your device is compatible, send us its exact model and we’ll answer before you buy anything.